Spa and Wellness Manager

The Spa Manager is responsible for the day-to-day operations of the facility.

The Spa Manager will ensure the Spa runs as expected by overseeing and supervising appointments and activities that may occur at the spa.

The Spa Manager provides coverage and supervision for spa reception area, fitness center and pool area, oversees the service providers in the absence of the Lead Therapist and is responsible for relaying maintenance and housekeeping requests to the proper staff.

The Spa Manager will oversee staff training, and act as the liaison to other revenue centers on property.

The Spa Manager uses strong leadership to motivate staff to achieve goals and exceed guest expectations.

This job description is intended to be a broad description of duties.

You will be expected to carry-out all responsibilities in accordance with the organization's policies and applicable laws.

Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities: Maintains a fully staffed department by recruiting, interviewing, hiring, training, and scheduling all staff.Submits all paperwork and financial reporting, including payroll, in accordance with TSV policy.Creates and implements budgets including revenue, labor allocation, and product cost expectations.Ensures that financial goals are attained by developing and implementing a retail sales plan.Establishes service and retail goals for staff and provides guidance on how to achieve them.Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines.Provides excellent customer service and monitors guest feedback.Responsible for monthly inventory of product.Responsible for maintaining the cleanliness and sanitation standards including all spa treatment rooms, dispensary, fitness center and pool area.Set up training with selected staff and create schedules for new employees to cover product, services, orientation, computer, and customer service standards.Assess all employees progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.Creates a team of service providers to meet all aspects of professionalism and service demands.Ensure all technical staff understands products and services as well as common daily practices.Ensure that work areas are clean and set according to procedures.Answer guest questions in a knowledgeable and professional manner.Have knowledge of ingredient(s) of product(s) and their benefits to the guest.Have knowledge of and suggest to guest other beneficial treatments offered in spa.Remain current on staff certifications and professional requirements.Creates and updat...