Associate Manager, Retail Operations

Warby Parker is looking for an Associate Manager, Retail Operations to support the day-to-day operations of our growing retail fleet.

In this role, you'll partner closely with cross-functional teams and field leaders to drive operational excellence, execute fleet-wide initiatives, and ensure stores have the tools, resources, and processes needed to deliver an exceptional customer and patient experience.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and can balance project management, execution, and field support.

You'll play a key role in supporting ongoing retail operations and strategic initiatives that impact 360+ stores across the fleet.

What You'll Do


* Partner with cross-functional teams to support and execute operational initiatives across the retail fleet.


* Manage relationships with external vendors and supply partners that support store operations.


* Oversee retail supplies ordering, budgets, and operational resources needed to support stores.


* Partner with Store Communications to develop timelines and support field readiness for new processes, tools, and operational updates.


* Support the execution of fleet-wide operational projects and process rollouts, including testing, documentation, communication, and field adoption.


* Collaborate with cross-functional partners to identify opportunities to improve operational processes, reduce complexity, and drive consistency across the fleet.


* Manage and prioritize retail support requests, ensuring timely resolution and identifying recurring opportunities for process improvement.


* Develop tools, resources, and operational guidance that support execution, adoption, and accountability in stores.


* Track project milestones, operational performance, and key deliverables to ensure successful implementation and follow-through.


* Serve as a liaison between field teams and headquarters partners, bringing forward feedback and helping shape scalable solutions.


* Support operational readiness and execution for company initiatives, pilots, and business-critical projects.


* Partner with field leaders to drive consistency, accountability, and adoption of operational programs and standards.

Who You Are


* Backed by 3-5 years of experience in retail operations, field leadership, store leadership, project management, or a related operational role.


* Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.


* Comfortable balancing day-to-day operational support with longer-term strategic projects.


* An effective communicator who can build relationships and collaborate across multiple teams and levels of the organization.


* A proactive problem solver who enjoys identifying root causes and creating practical solutions.


* Process-oriented and always looking for ways to simplify, streamline, and improve h...