Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services supporting SMBs, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Owns the post-onboarding client experience strategy, roadmap, and delivery to improve activation, usage, and retention across the lifecycle


* Drives product activation and growth initiatives by identifying key adoption moments, defining success metrics, and delivering measurable improvements


* Defines the monetization strategy across the client journey, including digital pricing experience redesign, to generate incremental revenue and improve customer satisfaction


* Builds and partners to launch new value-added services and adjacent products, from discovery and business case through delivery and commercialization


* Develops a clear product vision and multi-quarter roadmap, managing trade-offs across growth, customer experience, risk posture, and operational scalabilty


* Partner cross-functionally across Product, Technology, Operations, Risk, Credit, Sales, and Commercial teams, leading forums and influencing decisions to drive alignment and execution


* Manages discovery efforts using customer feedback, journey mapping, and data insights to identify opportunities and validate solutions

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirement...