Claim Analyst I

Claim Analyst I

Job Description

Claim Analyst I - (Global Business Services)

Your Job

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Role Purpose

The Order to Cash (OTC) Trade Promotion Claims & Settlement Analyst is responsible for supporting the end-to-end Trade Promotion Claims Management process for the Hong Kong and/or Taiwan market, ensuring timely validation, processing, settlement, reconciliation, and resolution of customer trade promotion claims.

This role plays a key part in driving process consistency, operational excellence, and business continuity while supporting transformation initiatives, including User Acceptance Testing (UAT), process standardization, and deployment of enterprise system upgrades such as ES4 (SAP S/4HANA).

The successful candidate will work closely with Commercial, Sales, Trade Marketing, Customer Finance, and GBS stakeholders to ensure accurate claims processing, compliance with company policies, and effective management of customer deductions and settlements.

Key Responsibilities

1.

Trade Promotion Claims Processing & Settlement



* Manage end-to-end Trade Promotion Claims (and Chargeback) activities, including:


* Receive, review, and validate customer trade promotion claims against approved promotion plans, contracts, and agreements.


* Verify supporting documentation, Proof of Performance (POP), customer submissions, and claim eligibility.


* Investigate claim discrepancies and exceptions with Commercial, Sales, Trade Marketing, Finance, and customers.


* Process approved claims, customer credits, settlements, and related accounting transactions in accordance with company policies.


* Support customer deduction validation and resolution activities relating to trade promotions.


* Ensure timely settlement of approved claims while maintaining service level commitments.


* Perform post-settlement validation and reconciliation activities to ensure financial accuracy and account integrity.


* Maintain accurate documentation and audit trails for all claims activities.

2.

Trade Promotion Reconciliation & Dispute Resolution


* Reconcile trade promotion claims, customer deductions, accruals, settlements, and credit notes.


* Monitor aged claims and outstanding deductions to drive timely closure and minimize financial exposure.


* Investigate variances, unmatched items, and settlement discrepancies.

Coordinate resolution activities with Commercial, Customer Finance, Accounts Receivable, and Sales teams.


* Provide regular update...