Innkeeper, Inns of Mendocino

As an Innkeeper, you'll play a dynamic, hands-on role in our boutique hotel, ensuring every guest feels welcome and cared for.

This multifaceted position involves working at the front desk, handling reservations, and assisting with check-ins and check-outs.

You'll also help prepare and serve breakfast and afternoon wine hour, including baking and cleanup.

Additionally, you'll receive training in housekeeping to cover shifts when needed and be available to assist guests with any questions or concerns.

If you thrive in a fast-paced environment with variety in your daily tasks, this role is perfect for you! No two days are the same, and your contributions will be key to creating a warm and inviting atmosphere for our guests.

When We Need You Tuesday, Wednesday, Thursday Hours and days will vary based on occupancy Open availability on the weekends is MUST Reliable transportation is necessary Perks of the Job Paid sick leave Yearly free night at select hotels in the Four Sisters collection Discounted Team Member Rate for you plus a Friends and Family rate Opportunities to learn and grow: we offer certifications and training to help you grow and develop your hospitality career Tax-saving 401K Retirement Plan Being part of a beautiful and prestigious hotel collection in California What You'll Do Exhibits a high degree of flexibility at all times as is regularly required to assist as necessary with housekeeping duties, cooking and delivering guests breakfast, and preparing and attending to afternoon wine and cheese while always maintaining a high degree of professionalism.

Foster a warm and friendly environment for all guests and team members Provide excellent customer service to all guests throughout the entirety of their stay - being ready, willing, and genuinely happy to help guests at all times Provide guests with ideas to enhance their stay: promote upsell packages upon arrival, make local recommendations, and assist guests in making reservations and/or appointments as needed Genuinely connect with guests through multiple channels of communication, including in-person, email, telephone, and text messaging Manage calls to the hotel: answering questions, providing information about the various rooms and current rates/promotions, making new reservations, adjusting or canceling existing reservations, and providing local recommendations Manage arrivals: greet guests, register and assign rooms, check IDs and collect credit cards, provide tours and detailed information about the property, and assist the guest to their room when requested Manage departures: ask guests about their stay, resolve any issues, collect payment and keys, send a receipt, and make any final adjustments to the guests' bill In the absence of the manager, you will be responsible for all activities at the hotel and may be required to lead and/or assist housekeepers, kitchen staff, maintenance, etc.

Work with fellow team members in the Housekeeping and Kitchen departments, notify them...