Product Operations Change Management Senior Associate

Join the Product Operations team to support a disciplined change management function that enables the Product, Experience and Technology (PXT) organization to consistently adopt new ways of working.

Working closely with senior change managers, change owners, and key stakeholders across PXT, you will help translate business priorities into coordinated change activities - contributing to planning artifacts, tracking tools, communications, and measurement efforts.

As a Product Operations Change Management Senior Associate in the Product Operations team, you will be on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions.

You will bring analytical rigor, consulting discipline, and a working knowledge of AI tools to help the team operate efficiently and make data-driven decisions.

This role is well-suited for someone who is highly organized, collaborative, and eager to deepen their change management and transformation skills in a fast-paced financial services environment.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job Responsibilities


* Support planning and execution of change initiatives for the PXT community, partnering with senior change managers across the end-to-end change management lifecycle.


* Develop and maintain change management planning artifacts - project plans, stakeholder impact assessments, communications and training plans - while keeping change calendars, backlogs, and tracking tools current to maintain a transparent view of the enterprise change agenda.


* Support stakeholder and audience analysis, documenting personas and change impacts to inform rollout timing and approach.


* Coordinate logistics for change-related activities including communications campaigns, training sessions, and retrospectives.


* Track, analyze, and report on change adoption metrics, KPIs, and employee sentiment; synthesize qualitative and quantitative stakeholder feedback to identify patterns, flag risks, and recommend adjustments to change strategies.


* Leverage AI and generative AI tools to accelerate development of change communications, training content, FAQs, and planning templates; support exploration of digital adoption platforms to embed AI-assisted workflows into change management processes.


* Stay current on emerging AI tools and capabilities relev...