Microsoft 365 Administrator - SharePoint

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Lead the delivery, administration, and continuous improvement of enterprise collaboration services — primarily SharePoint Online within Microsoft 365 — enabling employees to communicate, share information, and work effectively.

This role serves as a senior operational and escalation resource for collaboration platforms, working closely cross-team to maintain service quality and resolve escalated issues.

Key Accountabilities/Deliverables:


* Administer and support day-to-day operations of SharePoint Online and OneDrive, plus related Microsoft 365 services including Exchange Online, Teams, and other collaboration tools


* Own SharePoint Online architecture and governance, including site provisioning standards, permissions models, information architecture, and site lifecycle management


* Monitor service health across M365 workloads, respond to alerts, and coordinate with Microsoft support on service incidents and degradations


* Manage user and group provisioning, licensing assignments, and access reviews within Entra ID (Azure Active Directory) in alignment with IT policy


* Serve as the escalation point for tier-2 and tier-3 collaboration service requests and incidents, ensuring timely resolution and clear communication with end users


* Maintain documentation for service configurations, operational runbooks, known issues, and standard procedures


* Support the onboarding and offboarding of users across M365 services, including mailbox provisioning, Teams membership, and SharePoint site access


* Lead the rollout of new SharePoint and M365 features and updates, coordinating testing and communicating changes to stakeholders


* Drive continuous improvement efforts by identifying recurring issues, service gaps, and opportunities for automation or process optimization


* Mentor junior administrators and helpdesk staff on SharePoint support practices and escalation handling


* Support Microsoft 365 Copilot enablement, including SharePoint content readiness, permissions hygiene, and oversharing controls

Technical Knowledge and Understanding:


* Expert knowledge of SharePoint Online and OneDrive for Business; working knowledge of the other Microsoft 365 core workloads: Exchange Online, Microsoft Teams, and the M365 Admin Center


* Strong understanding of SharePoint permissions management, sharing and external access controls, and site governance


* Solid understanding of Entra ID (Azure AD) concepts including user accounts, groups, conditional access policies, and licensing management


* Understanding of ITSM principles and experience working within a ticketing system (e.g., ServiceNow, Jira Service Management)


* Strong proficiency with PowerShell scripting for M365 administration tasks (SharePoint Online Management Shell, PnP PowerShell, Exchange Online PowerShell, Microsoft Graph API)


* Understanding of email security fundamentals including SPF, DKIM, DMARC, and anti-spa...