Lead Technical Program Manager - ServiceNow

Job Description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager at JPMorganChase within Infrastructure Platforms Digital Workflows, you drive the successful delivery of complex ServiceNow-related technology programs that advance business goals across the firm.

You lead planning and execution across cross-functional teams, manage dependencies and risk, ensure alignment to delivery standards and controls, and communicate clearly through ambiguity using responsible, validated support from enterprise-authorized AI capabilities where appropriate.

Job Responsibilities


* Develop and execute integrated program plans (scope, milestones, dependency maps, resourcing, timelines) to deliver on-time outcomes.


* Identify, track, and mitigate program risks/issues; maintain strong RAID discipline and implement contingency plans to protect delivery.


* Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.


* Partner with engineering, product, operations, and business stakeholders to define objectives, deliverables, success metrics, and acceptance outcomes.


* Drive program governance: establish working rhythms, status reporting, decision logs, and clear escalation paths.


* Manage cross-team dependencies (upstream/downstream systems, platform constraints, release calendars) and coordinate delivery sequencing.


* Track delivery performance using metrics; identify bottlenecks and implement data-driven improvements to execution and throughput.


* Champion agile delivery practices, continuous improvement, and consistent program hygiene across teams.


* Promote reuse-first practices for program artifacts (plans, templates, reporting) and encourage high-quality documentation and traceability.


* Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.


* Ensure operational readiness and controlled release execution by coordinating cutovers, communications, and post-release validation.

Required Qualifications, Capabilities, and Skills


* Experience (or equivalent expertise) in technical program management, leading complex technology projects/programs in a large organization.


* Proven ability to manage end-to-end delivery across SDLC phases (plan/build/test/release/operate) with multiple engineering teams.


* Advanced expertise in stakeholder management, influencing decision-making across cross-functional teams and clients.


* Strong execution discipline: dependency management, critical path planning, and delivery trade-off management.


* Strong risk management ...