Solution Analyst III - ServiceNow

Join our dynamic team to revolutionize how technology intersects with business.

Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.

As a Solutions Analyst III at JPMorganChase within Infrastructure Platforms Workflow product line, you bridge product owners, business, operations, and software developers by translating business needs and data flows into clear, technically feasible solutions.

You elicit and document requirements, partner on solution design, manage dependencies, and use data-driven insights to guide decisions-while operating with strong controls, clear communication, and responsible use of enterprise-authorized AI capabilities.

Job Responsibilities


* Elicit and document comprehensive business, functional, and data-flow requirements by engaging product owners, business stakeholders, and technical teams.


* Translate complex business requirements into well-structured solution options (process, data, and technical approaches) that are feasible and scalable.


* Uses enterprise-authorized AI capabilities within the work environment to accelerate requirements synthesis, solution optioning, and architecture documentation, validating outputs and handling data according to sensitivity and security requirements.


* Produce clear artifacts (user stories, acceptance criteria, process maps, data lineage/flows) to enable accurate build and test execution.


* Partner with engineering and architecture to align requirements to platform standards, reusable patterns, and target-state designs.


* Conduct in-depth data analysis to identify trends, gaps, and opportunities; provide actionable insights that support key initiatives.


* Support delivery execution by managing dependencies, clarifying scope, and proactively resolving requirement ambiguities and changes.


* Collaborate across teams to define and maintain standards, governance processes, and documentation that align technology to business strategy.


* Coordinate and support UAT planning and execution, including test scenario definition, defect triage, and closure validation.


* Manage and refine a prioritized backlog; balance customer demand against team capacity and delivery constraints.


* Continuously enhance technical and domain knowledge, staying current on platform capabilities and best practices to propose improvements.

Required Qualifications, Capabilities, and Skills


* 3+ years of experience (or equivalent expertise) in solutions analysis, technical program delivery, product analysis, or a related field.


* Demonstrated proficiency in data analytics, including data extraction, modeling, and interpretation to support decision-making.


* Advanced data visualization capability with hands-on experience implementing and managing BI dashboards.


* Strong technical writing skills with a track record of translating complex information into clear documentation for diverse audiences.


* A...