Sr Systems Engineer

Position Summary


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Key Responsibilities

Technical Expertise


* In-depth knowledge of Altera EHR solutions and healthcare industry workflows.



* Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security.



* Hands-on experience with database management, demonstrating strong troubleshooting and communication skills.



* Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies.



* Deploy SSL certificates and conduct post-patching validations.



* Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk).



* Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed.



* Perform requirement gathering and technical assessment of inventory.



* Propose hardware and software requirements following deployment guidelines.



* Create detailed runbooks for each environment to ensure operational efficiency.



* Conduct root cause analysis and assess single points of failure.



* Consistently meet or exceed organizational utilization targets.

Software Support and Development


* Deliver thorough software support focused on diagnosing and resolving issues.



* Collaborate with product support and development teams to triage and resolve known application bugs.

Customer-Centric Approach


* Anticipate and address client needs, delivering tailored solutions and high-quality services.



* Define and manage client expectations through effective questioning and collaboration.



* Build trust by addressing issues transparently and presenting actionable recommendations.



* Maintain professionalism and manage client relationships throughout the project lifecycle.

Task and Team work


* Define, prioritize, and execute tasks to meet project deadlines effectively.



* Collaborate with cross-functional teams within the organization to ensure project success.

Communication Skills


* Articulate technical ideas and solutions clearly to both technical and non-technical audiences.



* Uphold a customer-first mindset while maintaining professionalism in communication.



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Qualifications

Academic and Professional Requirements:


* Bachelor’s degree in engineering, Computer Science, or a related field (preferred).



* Equivalent experience or relevant certifications will also be considered.

Experience:


* 3–5 years of experience in technical support, software upgrades, deployments, or related domains.



* Proven expertise in SQL and database management.



* Strong client-facing skills with a track record of managing critical and complex environments.



* Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous.



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Travel Requirements


* Occasional travel to client sites for business needs.

Working Arrangements


* Flexibility to w...