Deposits - Application Specialist I #531

What we need…

The Application Specialist I provides exceptional front-line support to financial institution clients using COCC’s banking technology solutions.

In this role, you’ll work hands-on with core banking systems and reporting tools while supporting mission-critical banking operations.

You’ll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success—offering a strong foundation for long-term career growth in financial technology.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:


* Hybrid schedules and ample paid time off allowing you work/life balance and flexibility


* Customized training and onboarding to support you in your first year at COCC


* Robust employee development programs aligned with career pathing objectives


* Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets 


* Generous PTO offerings, benefits and competitive compensation


* On-site fitness centers, wellness incentives, and lifestyle spending accounts


* Tuition Reimbursement


* One-on-one career coaching


* DEIB initiatives championing inclusion and encouraging you to bring your whole self to work


* Financial planning assistance with certified professionals


* Peer recognition programs

What you’ll do…


* Deliver high-quality client support across multiple communication channels


* Answers customer inquiries regarding system use and procedures


* Troubleshoot and resolve technical and application-related issues


* Research and document solutions while maintaining accurate case records


* Maintain service standards and ensure timely, effective resolutions


* Collaborate with team members and internal partners to enhance the client experience


* Continuously build product knowledge through training and hands-on learning

What you’ll bring…



* Bachelor's degree preferred but will consider appropriate work and/or certifications


* Minimum two years’ banking experience, operations (back office) and/or branch preferred


* Strong customer service and problem-solving skills


* Ability to research, analyze, and clearly communicate technical information


* Experience supporting users in a technical or system-driven environment


* Attention to detail with excellent documentation and follow-up skills


* Comfort working in a fast-paced, client-facing support role


* Commitment to service excellence, collaboration, and continuous learning

Salary Range for this role is $48,110K-$66,104K per year