LTS Field Technician

The Field Service Technician is a critical member of the TGW Lifetime Services (LTS) team, responsible for supporting an existing customer base through the installation, maintenance, troubleshooting, and repair of material handling systems.

This is a travel-based role that focuses on maximizing equipment uptime and customer satisfaction by delivering high-quality technical service across conveyor systems, shuttles, cranes, AS/RS, and related equipment.

In addition to field support, the technician contributes to training, root cause analysis, remote troubleshooting, and continuous improvement initiatives.

DUTIES AND RESPONSIBILITIES Perform on-site installation, maintenance, troubleshooting, and repair of material handling equipment, ensuring optimal system performance and uptime.

Evaluate customer equipment conditions, including preventive maintenance practices, spare parts inventory, and operator competency; provide recommendations for improvements and additional services.

Document all service activities in detailed reports, including issue identification, root cause analysis, and corrective actions; escalate barriers to resolution as needed.

Provide remote and on-site technical support through hotline services, including troubleshooting via phone, VPN, or emergency site visits.

Deliver training to customers and colleagues, both formally and informally, to enhance equipment knowledge, operational effectiveness, and best practices.

Conduct service work in a cost-conscious manner while maintaining high standards of quality and customer service.

Coordinate travel and maintain communication with LTS Account Management regarding service activities, schedules, and on-site status updates.

Perform other duties as assigned.