Women's Health, Patient Navigation Specialist

Position Overview A successful Women's Health - Patient Navigation Specialist (PNS) must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families.

The Women's Health - PNS works under the supervision of the Patient Navigation Manager and is responsible for providing extensive support to women as they navigate their care and the services offered by Livingston Community Health.

The Womens Health - PNS assists patients in understanding their care plans, accessing services, and overcoming barriers to care by providing guidance and connecting them with appropriate internal and community resources.

Essential Functions, Duties, andResponsibilities The Womens Health - PNS collaborates closely with the Patient Navigation Manager to align workflows, strengthen patient access strategies, and ensure a seamless experience across multiple departments.

The Women's Health - PNS also serves as a liaison between patients and care teams, facilitating communication, service coordination, and continuity of care across clinical and administrative departments.

Through strong collaboration with clinical and administrative partners the Womens Health - PNS enhances the overall patient experience while supporting organizational goals related to access, quality, equity, and continuity of care.

The Womens Health - PNS plays a key role in identifying and supporting patients' needs related to women's and maternal health, social determinants of health, and in connecting patients with available programs, services, and community resources that support their overall well-being, while ensuring compliance with applicable program requirements.

Key Responsibilities: Serve as a patient advocate and guide, assisting patients and their families with scheduling, follow-up appointments, referrals, questions andcare coordination needs.

Identify barriers to care (e.g., transportation, language, financial, or social determinants) and connect patients with appropriate community resources and internal programs.

Provide education about available services, insurance options, and preventive care initiatives to promote improved health outcomes.

Act as a liaison between patients, providers, and departments to ensure seamless communication and timely follow-up on care plans.

Assist with health plan navigation, prior authorizations, and understanding benefits.

Partner with clinical teams, case managers, and other departments to track patient progress.

Document patient communications and navigation efforts accurately and clearly within the EHR.

Collaborate regularly in team huddles, case conferences, and quality improvement initiatives to ensure a smooth and unified patient experience.

Stay current on available community resources, programs, and social service programs that can support patient needs.

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