Product Quality & Recovery Manager

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IKEA Warrington, WA5 7TY, are looking to welcome a Product Quality and Recovery Manager.  

Every product has a journey, and you'll help make sure it's the right one.

We're looking for a Product Quality & Recovery Manager to lead and inspire a team that puts customers first, drives product safety and compliance, and turns sustainability ambitions into everyday actions.

If you love coaching people, solving problems, and making a real difference behind the scenes, this could be the perfect next step for you.

WHAT WE OFFER

• The Start Date of employment will be: September 2026, can be discussed at interview.

• Starting salary of £31,939.74 per annum, based on competence and experience.

• 39 Hours working 5 days per week including alternate weekends and minimum of 1 late per week and 1 late Friday & Saturday monthly.

• Working hours are between 7am to 11pm.

• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.  

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.

• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. 

• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

• Enjoy free healthy meals, plus a range of freshly prepared options.

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

 

• Minimum 2 years of leadership experience.

• An enthusiasm for home furnishings and experience of working in a customer-oriented high-volume retail business.

• Business-minded with a customer focus, with the ability to deliver solid business results through people.

• Strong commercial awareness with a proven ability to drive performance through KPIs, balancing sales growth, customer satisfaction, and cost efficiency while delivering sustainable business results.

• Leading others, you will have good communication and coaching skills that support building relationships with co-workers and customers.

• Builds positive and productive relationships across departments, fostering collaboration to achieve shared business objectives while confidently challenging when processes, standards, or compliance requirements are not being met.

• Demonstrates a keen interest in quality standards, governance, and compliance requirements, ensuring processes, products, and recovery operations consistently meet IKEA policies and regulatory expectations.

• Highly analytical with a data-driven approach to decision-making, using insights and performance metrics to identify trends, mitigate risks, and implement effective quality improvement...