Client Host (Part-Time 3 days a week)

We are currently seeking a passionate, reliable and energetic Client Host to join our team at our Cadogan Place store.

This is a part-time role, working 3 days per week.

Flexibility is essential, as your working days will vary and be scheduled across Monday to Saturday.

The role operates on three shift patterns, all within the hours of 9:30am - 6:30pm.

The ideal candidate will have a natural flair for delivering exceptional service and creating a warm, welcoming experience for every client.

You will thrive in a fast-paced, dynamic environment, bringing enthusiasm, professionalism, and a proactive approach to every interaction.

Key Responsibilities

At Hermès, every encounter is an opportunity to create something special.

As a Client Host, you will be the first point of contact for our clients, offering a warm, sincere welcome that reflects our values of excellence.

With warmth, professionalism and attentiveness, you will uphold exceptional standards of customer service, ensuring each client's journey begins seamlessly and aligns with the Hermès experience from the moment they arrive.

Your primary focus will be the 1st floor Metiers, where you'll support and guide clients through their visit.

During peak periods, you may also be called upon to assist with supervision on the ground floor to maintain fluidity and service consistency across the boutique.

Enhance the Flow of the Customer Journey


* Greet customers when they enter the store and give a positive first impression


* Engage with customers on the floor and introduce to the relevant team member


* Plan appointments & coordinate the agenda of the day and personally welcome customers


* Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary


* To send an email when necessary about a customer to team members, alerting them of the topic

Support in Leather Department


* Welcome customers


* Reassure customers and answer first questions


* Manage waiting time appropriately


* When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers


* Handover to sales & service team to neighbouring Metiers, ensuring the customer is directed to the right location

Concierge


* Be curious about what happens in London to share with the team and customers


* Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store


* Foster relationships with concierge personnel at neighbouring key Hotels


* Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.)

Refreshments


* Offer, prepare and serve refreshments/teas/coffees for customers


* Manage porcelain & glass wear orders according to needs


* Coordinate orders of refreshments/teas/coffees/napkins etc.

with the Administration Manager


* Support to prepare a light lunch for VIP customers during a private appointment
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