Manager Salesforce Effectiveness

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.

We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Drive the Future of Commercial Excellence

Are you passionate about leveraging Salesforce and data to improve sales performance and business outcomes? We're looking for a Salesforce Effectiveness Manager to lead our CRM strategy, optimize commercial processes, and provide the analytics and insights that enable smarter business decisions.

In this role, you'll partner with Sales, Marketing, Commercial Operations, IT, and Customer Service to ensure our commercial technology ecosystem supports growth, improves customer engagement, and increases operational efficiency.

If you enjoy solving complex business challenges through technology, analytics, and process improvement, we'd love to hear from you.

What You'll Do

As our Salesforce Effectiveness Manager, you will:


* Serve as the primary administrator for Salesforce CRM, managing users, security, workflows, reports, dashboards, and overall system performance.


* Lead CRM governance initiatives to ensure data accuracy, consistency, compliance, and best practices.


* Partner with commercial leadership to improve sales processes, territory management, forecasting, pipeline visibility, and opportunity management.


* Design and deliver dashboards, KPIs, and reports that provide actionable business insights and drive informed decision-making.


* Identify opportunities to increase sales productivity through automation, process optimization, and technology enhancements.


* Collaborate with IT and external partners on CRM enhancements, integrations, upgrades, and system improvements.


* Support commercial initiatives including lead management, customer segmentation, account planning, and sales enablement.


* Deliver user training, documentation, and ongoing support to maximize CRM adoption across the organization.


* Work cross-functionally with Marketing, Finance, Customer Service, and Operations to align CRM capabilities with business objectives.


* Lead continuous improvement initiatives that enhance reporting accuracy, operational efficiency, and customer experience.


* Support data migration, cleansing, dedupl...