Operations Support Manager

Company

Federal Reserve Bank of Minneapolis

Are you passionate about mentoring and managing a team? Are you interested in an opportunity to partner with business areas and support high priority objectives and initiatives? The Supervision, Regulation and Credit (SRC) Division within the Federal Reserve Bank of Minneapolis is looking for an Operations Support Manager to lead our team of administrative professionals that support multiple business lines within the SRC Division.

In this role, reporting to an assistant vice president, you’ll be responsible for managing the Business Technology Services team and have administrative responsibility for members of the Stress Testing Operations team based in Minneapolis.

Each team has five staff comprised of business analysts and/or project managers.

In addition to general management responsibilities over the two teams, you’ll serve as the division’s business solutions lead to deliver continuous improvement and innovation across all business lines, including strategic efforts to automate workflows and implement practical AI tools, when appropriate.

To be successful in this role, you’ll need a proven ability to think and act strategically while interacting with a diverse group of leaders, managers, and professionals.

You must meet critical deadlines, manage ambiguity, work across business units, and deal with difficult situations as routine.

The ability to conduct yourself in a manner that aligns with the Bank values of service, integrity, inclusion, initiative, accountability, and objectivity is paramount.

Essential Functions


* Directs and coordinates the division’s technology-driven activities related to analytics, operations, application support, and automation, ensuring optimal day-to-day and long-term operational objectives are met.

The position also works with various stakeholders locally and across the system.


* Manages a team of business analysts to support SRC’s operations, including information security, records management, onboarding, and application portfolio management.

The position focuses on identifying process improvements and business trends to enhance departmental efficiency and effectiveness.


* Provides administrative leadership to a group of indirect reports who are dedicated to the operations team of the Stress Testing National Program.


* Harness genuine personal interest in AI to chart a practical path of AI implementation to extend and scale the reach of SRC’s teams.

  


* Supports staff with strategic planning to achieve business objectives.


* Includes overseeing the development and maintenance of strategic plans and tools.


* Acts as project leader and /or facilitates team efforts on highly complex System and local projects.


* Communicates and collaborates across System resources and department functions to resolve complex business and/or technical issues.


* Provides high level expertise on project and program manageme...