Mailroom Operations Supervisor

Essential Duties and Responsibilities:
- Provide ongoing supervision to assigned staff.
- Responsible for reporting issues, problems and concerns to management.
- Compile and analyze weekly production statistics.
- Monitor workload and coordinates schedules with Work Force Management.
- Responsible for coaching team, setting expectations, conducting performance appraisals and providing career development, corrective action and recognition for assigned staff.
- Monitor team performance to ensure team/project meets Service Level Agreements.
- Provide staff performance feedback and mentoring to continuously meet and exceed individual goals.
- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs.
- Provide the Manager with updates on all issues regarding quality, training, policy, procedures, personnel, and departmental performance levels.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.

- Oversee vendor deliverables and ensure materials meet quality and production standards.

- Review, edit, and verify documents and materials prior to production.

- Conduct quality assurance reviews to identify errors, inconsistencies, and opportunities for improvement.

- Maintain accurate inventory records and monitor inventory levels.

- Create, update, and track inventory reports using Microsoft Excel.

- Analyze inventory data and provide reporting updates to internal stakeholders.

- Collaborate with finance teams regarding inventory tracking, reporting, and reconciliation.

- Communicate effectively with vendors and internal teams to ensure deadlines and quality expectations are met.

- Travel quarterly to visit the print vendor and support operational oversight.

- Complete daily mailroom operations, including receiving, sorting, opening, scanning, indexing, and distributing incoming and outgoing mail.

- Ensure all documents are accurately scanned, uploaded, and routed to the appropriate systems and departments in a timely manner.

- Maintain document quality by reviewing scanned images for completeness, accuracy, and legibility.

- Track mail and document processing to ensure service level agreements (SLAs) and production deadlines are met.

- Coordinate with internal teams and external vendors to resolve mail or document processing issues.

- Maintain confidentiality and security of sensitive documents while adhering to company policies and compliance requirements.

- Support inventory management of mailroom supplies and equipment, and report operational issues as needed.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Strong Microsoft Excel skills with experience tracking inventor...