Operations Automation Associate

As a Workflow Developer on the Securities Services Operations Transformation team, you will be part of the Intelligent Solutions team within the JPMorganChase CIB - Securities Services Operations Transformation organization.

Your role involves building low code/no code solutions for operations users to enhance efficiency and streamline processes.

Job Responsibilities:


* Collaborate with business analysts, stakeholders, and cross-functional teams to gather and understand requirements.

Partner with clients and stakeholders to design, ideate, wireframe, and prototype features and experiences.


* Translate business requirements into detailed technical specifications and workflows.


* Design and map processes by reviewing SOPs and creating detailed process flows.


* Utilize BPMN to model, optimize, and document business processes.


* Design, develop, and implement complex workflows using low code/no code platforms.


* Customize advanced forms/screens to enhance user experience and meet business needs.


* Perform thorough testing and debugging to ensure workflow quality and functionality.


* Integrate workflows with various APIs and third-party services.


* Provide technical support and troubleshooting for workflow-related issues.


* Support change management activities and monitor adherence to risk, controls, compliance, and regulatory requirements.


* Own end-to-end delivery tracking (scope, milestones, dependencies, risks/issues) and manage work execution through JIRA to ensure predictable outcomes.

Influence and align cross-functional stakeholders to remove blockers, drive decisions, and ensure teams meet committed timelines.

Required Qualifications, Skills and Capabilities:


* Bachelor's degree in Computer Science, Information Technology, or a related field.


* Proven experience (3+ years) developing workflows using low code/no code platforms such as Pega, Appian, or PowerApps.


* Experience with BPM tools such as Camunda, Signavio, or similar platforms.


* Extensive experience designing and developing forms/screens.


* Excellent problem-solving skills and attention to detail.


* Strong communication and collaboration skills.


* Ability to work independently and as part of a team.


* Proficiency in Microsoft Office applications, including Word, Excel, Visio, and PowerPoint.


* Demonstrated ability to influence without authority and drive delivery commitments across multiple teams.

Preferred Qualifications, Skills and Capabilities:


* Experience in database management and API integration.


* Familiarity with scripting languages (e.g., JavaScript, SQL) for custom logic and automation.


* Working knowledge of API connections and Messaging Queues (MQ).


* Experience in Agile methodology; Certified Scrum Master (CSM) or Certified Product Owner (CSPO) preferred.


* Basic proficiency in JIRA, Tableau, and Alteryx.

Final Job Grade and officer title ...