Community Supports Program Manager

Nature of Work: The Community Supports Manager is responsible for the day-to-day leadership and operation of in-home and community support ensuring the delivery of high-quality, person-centered supports that promote independence, safety, and community integration.

This role supervises and supports Direct Support Professionals (DSPs), manages staffing and scheduling, and ensures consistent service delivery across settings.

The Manager maintains compliance with all regulatory and organizational requirements, including accurate documentation, while addressing client and staff needs in a timely and professional manner.

The position builds strong relationships with families, guardians, case managers, and community partners, and monitors program performance by tracking key metrics, identifying gaps, and implementing improvements to support program quality, growth, and capacity.

Essential Functions: Program Oversight Ensure all services are compliant with applicable state and federal regulations (e.g., Medicaid, HCBS, Vocational Rehabilitation).Oversee program design and implementation to support individual goals and maximize independence.Monitor utilization, staffing levels, and billing practices for quarter-hour services to ensure accuracy and efficiency.Expand and maintain partnerships with local businesses, vocational services, and assistive technology providers.Address client and staff issues Staff Supervision & Development Directly supervise Direct Support Professionals within assigned areas.Support hiring, training, coaching, and evaluation of staff to ensure high performance.Promote staff development in areas of employment-first practices, assistive technology, and person-centered supports.Manage staffing and scheduling.

Ensure adequate coverage and respond to callouts or service gaps.

Stakeholder Engagement Maintain open communication with families, guardians, and individuals receiving services to ensure satisfaction and responsiveness.Collaborate with internal departments including HR, Finance, Quality Assurance, and IT.Represent the organization in community and stakeholder meetings related to in-home, employment and technology services.

Compliance, Quality, and Reporting Ensure documentation, data entry, and billing practices meet all requirements.Lead internal audits and support external audits related to services under their purview.Identify trends and recommend improvements to support quality and efficiency.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time.

Additional Expectations Ability to work flexible hours, including occasional evenings or weekends, based on agency needs.Travel between agency locations as necessary.Commitment to confidentiality, ethical standards, and equity in leadership.