System Technician I

Kenton County Public Library Job Title: Systems Technician I Position Type: Full-Time, Non-Exempt Branch: Erlanger, 401 Kenton Lands Rd, Erlanger, KY 41018 Pay Range: $23.90 - $33.74 per hour Work Schedule: Full-time (40 hours/week), with a schedule that may include any day of the week, including days, evenings, weekends, and the holidays the Library is open.

About the Library The Kenton County Public Library serves as a vital community resource, offering access to information, technology, and lifelong learning opportunities.

With a strong commitment to public service and innovation, the Library is recognized as a leading institution in the region.

As a cornerstone of the Northern Kentucky community, our Library is more than books we are a vibrant, innovative institution dedicated to learning, connection, and inclusion.

This is your opportunity to help shape an organization where culture, equity, community engagement and employee development are top priorities.

Join a Team that Values People, Community, and Connection At the Kenton County Public Library, we believe the heart of great library service starts with great people.

Were looking for a Systems Technician who is tech-savvy, customer-focused, and passionate about helping others.

If you enjoy troubleshooting technology, solving problems, and empowering staff and patrons to confidently use digital tools and resources, this could be the perfect opportunity for you.

What Youll Do Provide technical support for library hardware, software, devices, and internet applications used by staff and patrons.Troubleshoot and resolve technology issues efficiently and professionally across assigned library locations.Serve as a technology resource for staff and library users, helping them get the most out of library technology services.Assist with the implementation, maintenance, and upgrading of computer systems, software, hardware, and network services.Provide technology training and support for both staff and the public.Schedule and teach Device Advice classes that help patrons build confidence with technology.Support services such as the hotspot program, active directory, VPN setup, phone systems, inventory management, and other technology initiatives.Travel between library branches to provide hands-on technical support where it is needed.Perform other job-related tasks as needed to support department operations.

What Were Looking For Someone who enjoys solving technical problems and finding practical solutions.A patient, service-oriented professional who enjoys helping people with varying levels of technology experience.Experience with computer hardware, software, mobile devices, and common operating systems.A strong communicator who can explain technical concepts in a clear, approachable way.A self-starter who can work independently while collaborating effectively with teammates.Someone who is organized, adaptable, and comfortable managing multiple priorities.A technology enthusiast who enjoys learni...