Operations Excellence Manager (DEN)

Are you a hands-on multi-unit leader who thrives on fixing what's broken, stabilizing operations, and driving measurable results? We're looking for an Operations Excellence Manager to step into a high-impact, field-based role supporting hotel performance across multiple locations.

This role is ideal for leaders with Area Manager or multi-unit experience in hospitality, restaurants, or retail who enjoy rolling up their sleeves, coaching leaders, and closing operational and financial gaps.

If you're energized by travel, accountability, and turning strategy into execution, this role was built for you.

• Must reside within a reasonable driving distance to the Denver International Airport (DEN)• Up to 75% travel across a multi-state hotel portfolio within the assigned division• $80,000 - $90,000 annual salary• Medical, Dental, Vision, Life, 401(k), Paid Time Off Job Title: Operations Excellence Manager (OEM) Reports to: Vice President, Operations Excellence FLSA Status: Exempt Location: Multi-Unit, Field Based with travel Direct Reports: Varies by Assignment Department: Operations JOB SUMMARY: The Operations Excellence Manager (OEM) is an execution-focused field leadership role responsible for delivering short- and mid-term operational outcome improvements, accelerating hotel stabilization, and closing clearly defined gaps that directly impact revenue, GOP, guest experience, compliance, and owner satisfaction.

The role focuses on supporting hotel operations through hands-on leadership, targeted training, hotel transition management, and project execution - including Area Manager coverage as needed.

By serving as a mentor, coach, and business partner, this role creates a culture of accountability and results-driven leadership across their area.

This is a field-based position that requires travel up to 75% of the time.

This role exercises independent judgement and discretion in carrying out assigned responsibilities, consistent with company policies and applicable federal, state, and local laws.

PERFORMANCE DUTIES AND RESPONSIBILITIES: Partner with cross-functional teams to translate company strategy into executable field actions that drive measurable business results.

Support Division Vice Presidents (DVPs) and Area Managers (AMs) by deploying focused, time-bound interventions that stabilize operations, improve financial performance, and reinforce leadership accountability.

Lead, coach, and support General Managers (GMs) to achieve sustained improvement in revenue, occupancy, guest satisfaction, expense control, and team development.

Conduct regular site visits and operational audits to identify root-causes of underperformance and ensure consistency and adherence to company standards, safety protocols, and brand guidelines.

Assists GMs in creating an environment of accountability for delivering sales growth and achieving GOP performance at each hotel.

Partner with hotel teams to analyze and to improve guest experience metrics using feedback,...