Manager End to End Flow Controller and Planning

We are looking for a Supply Planning & Customer Operations Specialist to drive demand-supply alignment, capacity planning, and customer delivery commitments.

The role will act as the key interface between internal stakeholders, customers, and manufacturing partners, ensuring seamless production ramp-up, supply continuity, and on-time delivery performance.
Key Responsibilities


* Share customer forecasts with manufacturing partners and secure timely supply commitments to support production and delivery plans.


* Act as the primary liaison between the company and customers, ensuring effective communication, operational alignment, and readiness during product ramp-up phases.


* Conduct regular Capacity to Build (CTB) reviews to validate production readiness and confirm supply commitments.


* Monitor material availability, production capacity, and supply chain constraints; proactively identify and escalate risks that may impact delivery schedules.


* Track adherence to committed supply plans and drive recovery actions for delayed orders or supply shortfalls.


* Maintain end-to-end visibility across demand forecasts, supply plans, production readiness, inventory status, and shipment schedules.


* Monitor customer-facing KPIs and service metrics, ensuring performance targets are consistently achieved.


* Collaborate with cross-functional teams including Planning, Procurement, Manufacturing, Logistics, and Customer Operations to support business objectives.


* Manage purchase orders (POs), order fulfillment status, and customer delivery commitments.


* Drive continuous improvement initiatives to enhance planning accuracy, operational efficiency, and customer satisfaction.

Required Qualifications


* Bachelor's degree in Supply Chain Management, Operations, Engineering, Business, or a related field.


* 3-7 years of experience in Supply Chain Planning, Demand & Supply Planning, Production Planning, Customer Operations, or Materials Management.


* Strong knowledge of Capacity to Build (CTB) reviews, supply planning processes, and PO management.


* Experience in coordinating with manufacturing plants, suppliers, or external manufacturing partners.


* Proficiency in ERP systems, preferably SAP.


* Strong analytical and problem-solving skills with the ability to assess risks and drive mitigation plans.


* Excellent communication, stakeholder management, and cross-functional collaboration skills.


* Ability to work in a fast-paced environment while managing multiple priorities.

Preferred Qualifications


* Experience working with EMS/CM (Contract Manufacturing) partners.


* Knowledge of Sales & Operations Planning (S&OP) processes.


* Exposure to supply chain analytics and reporting tools.


* Advanced Excel and data analysis skills.

Key Success Metrics


* Forecast and supply plan adherence.


* Customer delivery performance and OTIF (On-Time In-Full) metrics.
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