Product Trainer

TITLE: Retail Trainer

REPORTS TO: Retail Training Manager

MAJOR RESPONSIBILITIES

1.

Training Delivery & Facilitation


* Deliver engaging and impactful training programs for new and existing employees, including onboarding, product knowledge, client experience, and selling skills.


* Adapt training content and delivery methods to meet the needs of diverse retail audiences.


* Support the implementation of global training initiatives.

2.

Training Content Preparation & Translation


* Translate, and localize global training materials while preserving its standards and learning objectives.


* Prepare high-quality training content, presentations, participant materials, and supporting resources.


* Ensure all training materials are accurate, well-structured, and delivered within agreed timelines.


* Partner closely with regional and global teams to support content implementation and knowledge transfer.

3.

Training Coordination, Logistics & Administration


* Plan, organize, and coordinate all training logistics, including venue arrangements, participant communications, training materials, and scheduling.


* Maintain accurate training records, attendance tracking, and follow-up documentation.


* Support training events, workshops with strong attention to detail and operational excellence.


* Manage multiple tasks and priorities simultaneously while meeting deadlines and maintaining quality standards.

4.

Retail Excellence & Business Partnership


* Maintain a strong understanding of the retail environment, store operations, and client experience.


* Build trusted relationships with stores, merchandisers, HR, and cross-functional teams to identify development needs and support business priorities.


* Collaborate effectively across departments to ensure smooth communication and successful execution of training initiatives.


* Demonstrate flexibility, professionalism, and accountability in a fast-paced environment.

REQUIREMENTS & CAPABILITIES


* Minimum 5 years of experience in Retail Training, Learning & Development.

Preferred experience within luxury retail.


* English proficiency required to support global and regional training programs.


* French language skills and in-store trainer experience are a plus.


* Strong presentation, facilitation, and communication skills.


* Excellent organizational and project management skills.


* Ability to manage multiple tasks and consistently meet deadlines.


* Demonstrated ability to collaborate effectively with diverse stakeholders and build strong working relationships.


* Proactive, responsible, and self-motivated, with the ability to perform professionally under fast faced working environment.


* Open-minded and eager to learn, with a continuous growth mindset.


* Passion for people development, retail excellence, and continuous improvement.