Assistant Store Manager (The Gardens Mall)

Key Responsibilities

Sales and Customer service


* Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.


* Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.


* Monitors and assists sales staff development by providing on-the-job training, product training, etc.


* Analyze data and reports to identify opportunities for improvements and propose solutions


* Identify and handles client enquiries and complaints.


* Recommend creative ideas to build/develop a strong regular clientele

Operations


* Assist Store Manager to manage and oversee the daily store operations


* Able to manage, drive and achieve KPI(s)


* Ensures store presentation is consistent with the brand image


* Coordinate and execute sales plans, marketing events and promotion programs with the team


* Ensure proper security measures are enforced across processes and store


* Always ensure a high standard of grooming of all staff in the Boutique

Adhoc Duties


* Provide inputs and assist Boutique manager in formulating sales strategies, preparing sales analysis and management reports.


* Perform any other duties that may be assigned from time to time by Boutique Manager

Requirements & Capabilities


* At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity.


* Bachelor's degree preferred


* A consistent track record in driving sales teams to hit targets


* Passion in retail industry with good selling skills.


* Likes fashion and appreciates quality products.


* Fluent in English.


* Must be a good team player, pleasant, service oriented and self motivated.


* Strong team building, interpersonal and communication skills.


* Hands on computer knowledge of MS Office.


* Able to work shifts/ weekends and public holidays.