Telecommunicator (911 - Call Taker)

* The Starting Rate for this position is $24.60 per hour


* 42 hours per week

POSITION SUMMARY:

The telecommunicator receives 911- and 10-digit calls from the public and accurately assigns their request(s) for police, fire, emergency medical, or other allied public safety resources to the appropriate dispatcher or agency.  Additionally, the telecommunicator completes administrative work related to the job functions.  This position is defined as an essential position serving mission-critical functions of the department.

POSITION RESPONSIBILITIES:

Essential Functions
1.

Receives and properly processes 10-digit non-emergency calls within quality assurance guidelines established for time, professionalism, and protocol.
2.

Receives and properly processes 911- and 10-digit emergency calls within quality assurance guidelines established for time and professionalism.
3.

Utilizes appropriate interview techniques to engage callers and extract necessary information based on call type.
4.

Utilizes or language line resources to communicate with callers unable to communicate their needs in the English language.
5.

Provides appropriate information to callers as per department policy and management direction.
6.

Assists callers by providing basic instructions to safeguard against hazardous situations prior to the arrival of public safety responders.
7.

Obtains certification to provide, and subsequently provides, EMD (emergency medical dispatch) assistance to callers as needed.
8.

Accurately enters/extracts information in the computer-assisted dispatch (CAD) system for complaint-taking, unit dispatching, coordination of public safety incidents and transmission/retrieval of information.
9.

Reviews and interprets mapping application data to assist emergency responders in locating scenes.
10.

Retrieves/compiles information from/for appropriate individuals/agencies in a centralized management information system (MIS), other data management systems, and hard copy files and logs in accordance with department procedures and direction from management.
11.

Participates in ongoing training, including, but not limited to, classroom, self-directed continuing education, and on-the-job training as assigned by management.
12.

Receives training at additional communications functional positions as required by management.
13.

Receives training focused toward career advancement and personal growth as required by management.
14.

Master the operation of additional communications functional positions in accordance with departmental policy as required by management.
15.

Acts in a capacity to train/orient other employees to the work tasks associated with functional positions at which the employee has demonstrated mastery as required by management.
16.

Assumes leadership roles as required by management.

Non-Essential Functions
1.

Processes weekly mailings to police, fire, and ambulance agencies.
2.

Participate...