IT Business Analyst

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS117, P3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Client Delivery: Collaborate with clients to understand their needs to deliver tailored solutions that drive business value.

To do this, you will meet with the client and users to conduct interviews; write clear and effective acceptance criteria for development; write and execute test cases; and collaborate with developers on design and usability.

- Analysis and Research: Conduct thorough analysis and research to identify trends, insights, and opportunities for improvement.

- Metrics and Reporting: Develop and maintain metrics to track project performance and outcomes, ensuring alignment with client objectives.

- Business Development: Support business development efforts by identifying new opportunities and contributing to proposal development.

- Problem-Solving: Develop creative and efficient solutions to address client and user issues promptly.

- Adaptability: Adjust strategies and approaches in response to changing client needs and business environments.

- Collaboration: Team player who works with team to streamline business processes and team efficiency.

- Communication: respond promptly, accurately, and respectfully to client and user requests via emails and phone calls; and clearly communicate requirements to developers via phone, email, and chat.

- Tools:

- Use JIRA for ticket management to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client.

- Documents, tracks, and monitors problems to ensure timely resolution

- SharePoint

- Outlook email boxes

- Chat (MS Teams)

- Videoconferencing tools (MS Teams, Zoom)

Training:

-Develops and supports training team members and clients

- Conduct research and analysis on project initiatives, conduct analytics across key project and business metrics.

- Curate content and project repositories to support technical writing and internal proposal development.

- Provide program management support to project and capture managers.

- Work effectively within teams to gather, analyze, and present data findings, ensuring clear communication of recommendations to stakeholders.

Job-Specific Minimum Requirements

- Bachelor's degree from an accredited university is required.

Computer Science, Business or related degree preferred.

- Years of Required Work-Related Experience: 3-6

- U.S.

Citizenship required.

Due to federal requirements, this position requires the ability to pass a "public trust" government background investigation.

- Mastery of Microsoft Office products including Word and PowerPoint.

- Excellent organizational, written, and verbal communication skills

- Ability to manage project life cycles by contributing to planning, execution, and evaluation phases, while adhering to established timelines and quality standards.

- Must be highly motivated, reliable self-starter and can be ...