Clinical Support Coach Stage 3 - WCA Lot 2

Essential Duties and Responsibilities

1.

Conducting outcome-based delivery activities - performing assessments and audits as required by business needs to ensure compliance and quality standards.

2 Providing weekly clinical support to Health Practitioners (HPs) - dedicating scheduled time each week to support HPs, focusing on skill development and progression.

3 Supporting new entrants through coaching - engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.

4 Facilitating shared learning sessions - organizing and leading group sessions to promote knowledge sharing and best practices among HPs.

5 Covering the HP helpline with a coaching approach - responding to queries on the HP helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem-solving.

6 Acting as a role model for best practice - demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.

7 Promoting continuous development and team support - encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.

Key contacts and relationships

Internal

Service Delivery Manager

Clinical Assurance Leads

Heads of Clinical Assurance & Audit

Operational Delivery Manager

External

DWP contractual meetings as required (SLPM representation).

Qualifications & Experience

Essential



* Qualified health professional (nurse, occupational therapist, physiotherapist, doctor)


* Professional Registration (NMC, HCPC, Dr)


* Competent Disability Analyst


* Worked as a competent health professional for a minimum of 1 year


* Approval and consistent performance in key tasks for role


* Able to deliver productivity and quality standards agreed between the Maximus and the Department


* Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus


* Creating and executing action plans to drive performance improvement


* Able to coach and inspire HPs during Stage 3 training


* Able to build strong working relationships, influencing and empowering others to make pro-active decisions


* Display confidence and a calm and steady presence to effectively manages difficult situations

Desirable



* Coaching Experience

Competencies Required

Maximus Competencies



* Embraces Respect.


* Partners Effectively.


* Creates Innovative Solutions.


* Focuses on the Customer.


* Demonstrates Compassion.


* Takes Responsibility & Acts with Integrity.


* A commitment to the principles and practices of diversity, equity, and inclusion.

Individual Competencies



* Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct


* Complies with all applicable continuous professional development r...