Senior System Administrator

Key Responsibilities:

Cloud Infrastructure & Architecture


* Architect, deploy, configure, and support cloud infrastructure on Azure, AWS, and other public clouds for high availability, performance, and security.


* Lead migration of on-premise customer environments to hosted cloud platforms, targeting completion milestones aligned with signed customer commitments and pipeline forecasts.


* Implement and maintain security measures including identity management, network segmentation, and compliance controls across cloud environments.


* Configure secure integrations with external services (OAuth, Microsoft 365, GSuite, third-party applications).


* Optimize cloud resource utilization and cost efficiency, with measurable cost-per-environment targets.

Automation & Scalability


* Develop and maintain Infrastructure-as-Code using Terraform, Ansible, and/or Puppet to enable scalable, repeatable environment provisioning.


* Build toward a fully automated CI/CD pipeline for deployment and monitoring, reducing manual provisioning time by a measurable target (to be established within first 90 days).


* Create automation scripts (Python, Bash, PowerShell) to eliminate repetitive infrastructure tasks.

Technical Support & Customer Engagement


* Serve as primary technical support liaison for hosted and on-premise client environments, delivering resolution within defined SLAs.


* Diagnose and resolve complex customer infrastructure issues across server operating systems (Linux, Windows) and database platforms (SQL Server, MySQL, PostgreSQL, Oracle).


* Document all customer requests, diagnostic steps, and resolutions thoroughly and consistently.


* Communicate progress and status to internal and external stakeholders with frequency and clarity.

AI Strategy & Adoption


* Leverage AI-assisted coding tools (e.g., GitHub Copilot, Claude Code) to accelerate IaC development, scripting, and troubleshooting workflows.


* Build and maintain AI-enabled knowledge bases from existing company knowledge resources, supporting the BU's AI-DLC Level 2/3 roadmap toward customer-facing agents and adjacent software modules.


* Ensure responsible use of AI tools in all internal and customer-facing contexts, specifically regarding data privacy, PII protection, and intellectual property.


* Identify and document at least 2 AI-driven workflow improvements within the first 90 days, with estimated hours saved.

Incident Response & Systems Administration


* Provide priority assistance in containment and remediation during cybersecurity incidents.


* Perform general systems administration including installation, configuration, maintenance, system audits, backups, and patch management.

Qualifications:


* 5+ years of experience in a System/Cloud Administrator role.


* Demonstrated proficiency with Azure and AWS cloud platforms, including environment architecture and deployment.


* Experience with dat...