Account Executive - Automotive Lending Solutions  (Hybrid: Wilmington OH)

Account Executive - Automotive Lending Solutions

 (Hybrid: Wilmington OH)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

Vitu Collateral Management Solutions (CMS), Inc.

is seeking an Account Executive to join our team supporting our lender/client partners.   

The Account Executive will provide client and operational support to the CMS business.  This position will interact with multiple internal teams and clients to answer client contract, service fulfillment and project questions, and create agreements for the agreed upon projects.     

Key Responsibilities



* Contribute to client satisfaction by providing high customer service supporting non-managed clients with general and complex contract and service fulfillment-related questions and concerns.  


* Provide comprehensive oversight of the lifecycle of projects.

Work with internal and external stakeholders to gather and document requirements, establish timelines, obtain level of effort and determine pricing for initiatives like: database testing, client mergers/acquisitions, logo changes, name changes, data clean-up, and other special projects.  


* Prepare, and obtain execution of contract related documentation like Service Request Forms (SRF); process pricing information through appropriate channels to ensure proper billing; properly disburse all fully executed documents; maintain contract renewal site of Sales & Marketing; update AE with new client/contact information; assign Client ID’s to new Clients. 


* Effectively lead calls with internal/external teams and participants. 


* Point of contact for escalations.

Liaise and interact as a voice for both company and client.

Coordinate resolution to pivotal customer issues and concerns, safeguarding the business.

Ensure clients are notified and remain updated of planned or unplanned deficiencies of services, from discovery through remediation.    


* Provide proactive communication to clients related to operations status updates, as well as product and software enhancements.  


* Assist with resolution of invoice questions and disputes.  


* Manage client cancellations. 


* Educate clients on the use of title management software. 


* Other special pro...