Warehouse It Support Specialist

Warehouse- IT Support Specialist

Schedule- Mon-Fri 9am-5pm

About The Job

TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States.

As a rapidly growing company, we are redefining how homeowners and designers shop for projects.

With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands-on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

The Warehouse IT Support Specialist provides frontline technology support for Tilebar warehouse and distribution operations.

This role helps keep warehouse associates, supervisors, fulfillment teams, and operations leadership productive by supporting the systems, devices, and equipment used to receive, pick, pack, ship, stage, and manage Tilebar product flow.

The ideal candidate is hands-on, service-oriented, and comfortable supporting technology in a fast-paced warehouse environment.

This position requires strong troubleshooting instincts, clear communication, and a sense of urgency when resolving issues that could impact order fulfillment, inventory accuracy, shipping, customer experience, or operational productivity.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Other minor duties may be assigned.


* Provide Level 1 technical support for Tilebar warehouse users, supervisors, and operations teams through tickets, walk-up requests, and urgent floor support needs.



* Troubleshoot basic hardware, software, network connectivity, and peripheral issues across warehouse workstations, laptops, tablets, RF devices, scanners, printers, and mobile equipment.



* Support warehouse technology including barcode scanners, handheld terminals, label printers, document printers, packing station equipment, time clocks, kiosks, and shared workstations.



* Assist users with password resets, account access, application access requests, basic permissions issues, and onboarding/offboarding support in coordination with corporate IT processes.



* Respond quickly to operationally critical issues that may affect receiving, picking, packing, shipping, inventory control, returns, or other warehouse workflows.



* Document issues, troubleshooting steps, resolutions, equipment details, and escalations clearly in the IT ticketing system.



* Escalate complex issues to Level 2 support, infrastructure, networking, systems, application, or vendor teams as appropriate.



* Assist with deployment, replacement, setup, imaging, configuration, and maintenance of warehouse IT equipment.



* Perform basic network troubleshooting, including validating device connectivity, cabling, Wi-Fi coverage, access point connectivity, switch ports, and IP configuration.



* Maintain accurate inventory of wa...