Manager for Personal Care Management Evaluation Department

The Program Manager for the PCM Evaluation Department is a Registered Nurse who oversees the Evaluation services to people with disabilities applying to or reapplying to the MassHealth Personal Care Attendant Program.

The position is responsible for quality assurance, process improvement, project and report management for the PCA Program as well as for providing appropriate training as it applies to following regulation and/or processes changes. 



* $75,000 - $85,000 salary range


* In person for 3 weeks training in Stoughton, MA office


* Hybrid after training 2 days in office


* Core hours and days
+ 8:30am to 4:30pm
+ Monday - Friday 

Essential Functions


* Assure high quality supports by providing direction and supervision in all aspects of the PCA Evaluation process.


* Organize staff and staffing functions to provide appropriate, efficient and quality PCA evaluation services.


* Monitor scheduling of staff to ensure economy and efficiency of consumer contact and Evaluation Department coverage.


* Monitor and improve job performance of all Evaluation Department staff.

Offer constructive feedback on regular basis and conduct performance evaluations in a timely manner.


* Working closely with IT department to ensure appropriate technical solutions and improvements are provided to Evaluation Department staff.


* Educate consumers and healthcare providers on PCA Program regulations.


* Offer insight, support and provide education to fellow colleagues regarding Evaluation Department functions.


* Oversee complaint policy for PCA consumers or surrogates.


* Manage administrative processes and requirements in consultation with Human Resources, Information Technology and Compliance departments.


* Responsible for quality assurance of the PCA Program performance, provide feedback and suggestions for improvement to Director of Community Services.


* Design metrics to track quality of the PCA Program performance according to contract and related to Evaluation Department services.


* Review time worked, and Calendars when verifying biweekly payroll.


* Review vacation requests and approve/deny.


* Attend monthly staff meetings, management meetings, case conference meetings and other meetings and trainings as appropriate.


* Responsible for ongoing staff training as PCA program processes are improved or updated.


* Periodically observe staff in the community and offer feedback.


* Provide daily support and offer feedback to the Evaluation Department staff


* Initiate any Critical Incident reports as appropriate.


* Communication with consumers regarding questions related to MassHealth Evaluation.


* Complete MassHealth Evaluation for PCA Program, re-evaluations or adjustments as needed.


* Provide coaching to staff and document efforts as needed.


* Review tracking reports to monitor timelines, monthly reviews of evaluations ...