Customer Support Specialist

Essential Functions:


* Works with customers and internal departments to facilitate order processing, shipment coordination, and resolution of customer requests. 

Customer Account Management 


* Serve as primary point of contact for assigned customer accounts. 


* Maintain professional and responsive communication with customers. 


* Build and maintain strong customer relationships. 

Order Management & Processing 


* Enter and maintain all customer orders accurately. 


* Verify pricing, quantities, and delivery timelines. 


* Monitor order status and ensure timely completion. 


* Enter all sample requests and monitor for timely shipments. 

Shipping & Logistics Coordination 


* Schedule pickups and coordinate shipments with warehouse personnel. 


* Prepare and verify shipping documentation for accuracy and compliance. 


* Communicate shipment details with customers. 


* Monitor outbound shipments for correct shipping documents, placards and necessary paperwork. 

Invoicing & Accounts Receivable Support 


* Generate invoices for all completed orders. 


* Monitor assigned customer accounts for past-due balances. 


* Perform basic follow-up and notify management of outstanding issues.  

Customer Performance & Activity Monitoring 


* Review customer order trends compared to prior periods. 


* Identify inactive or declining accounts. 


* Conduct proactive outreach to maintain engagement and identify opportunities. 

Customer Issue & Quality Complaint Intake 


* Serve as initial point of contact for customer concerns or product issues. 


* Gather detailed and structured information using standard intake procedures. 


* Document and escalate issues appropriately to management. 

Front Office & General Support 


* Answer incoming calls and direct inquiries appropriately. 


* Greet and assist visitors as needed. 


* Maintain a professional front-office presence. 


* Open, stamp and distribute mail daily. 

Purchasing & Administrative Support 


* Order office and facility supplies as assigned. 


* Enter requisitions for non-inventory purchases as required. 

Additional Responsibilities 


* Participate in required safety and compliance training as required by Federal, State, County, and Local regulations as well as company policies. 


* Suggest improvements for safety and compliance. 


* Promptly reports any safety incidents and participates in incident investigations as requested. 


* Support team members and provide cross-functional assistance as needed. 


* Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday. 


* Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management. Position should be proficient and able to handle the transfer o...