Dispatcher - Office Admin

Job ID: 527349

Oldcastle, a CRH company, is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers.

This position is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Job Responsibilities



* Receive and process customer orders through telephone, email, and other electronic means


* Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments


* Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs


* Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner


* Must be familiar with the delivery area to assist with route and travel time planning


* Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers


* Must be customer focused and be able remain focused under stressful conditions and in a fast-paced environment.

The ability to multi-task is important


* Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck


* Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced


* Must be able to act quickly and creatively to solve problems; work independently and make decisions


* Display a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public always


* Work in a team environment and assist co-workers or supervisors/managers with other duties as required


* Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy


* Available to work overtime, nights and weekends when necessary.

Reliable attendance is essential in perfor...