Customer Deployment Specialist

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on September 30, 2026

A Customer Deployment Specialist at Deloitte assists and supports activation activities with the client and works on technical deployment, security credibility, and clean handoffs.

Work you'll do

As a Customer Deployment Specialist on the Digital Foundry, Operate, & Innovation team, you will be responsible for:


* Build and maintain a trusted advisor relationship with customers focusing on adoption, measurable outcomes, and long-term satisfaction.


* Configure, troubleshoot, and support enterprise identity integrations, including SAML assertions, SCIM attribute mappings, and identity provider deployments.


* Partner with customer information technology, identity and access management, and security stakeholders to establish governance models, success plans, and implementation approaches.


* Drive customer adoption, value realization, use case prioritization, and measurement of implementation outcomes.


* Develop enablement materials, runbooks, and handoff documentation that support downstream adoption and expansion efforts.

A successful candidate would possess these skills:


* Expectational customer facing presence


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges.

We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications

Required:


* Bachelor's degree


* 5+ years of experience in a customer-facing technical role, including customer success, technical account management, technical onboardin...