Deployment Success Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on September 30, 2026

As a Deployment Success Manager, you'll lead with outcome and value.

You'll be responsible for activating customer's GenAI solutions and accelerating time to value.

Work you'll do

As a Deployment Success Manager on the Customer team, you will be responsible for:


* Design and deliver high-leverage live engagements and lead technical activation activities by supporting deployment planning, provisioning, enterprise configuration, and go-live readiness.


* Enable successful customer adoption through setup support for single sign-on, system for cross-domain identity management, and MCP connectivity.


* Collaborate with customer stakeholders, technical account teams, and internal teams to address technical blockers, support security reviews, and validate activation readiness so repeat issues get solved once.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships and provide clear guidance to others


* Ability to lead projects or workstreams and prioritize multiple tasks in a fast-paced and dynamic environment


* Ability to meet deadlines

The team

Our Digital Foundry, Operate, & Innovation offers balanced strategy, technology, creativity, and managed services to solve your biggest challenges.

We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications

Required:


* Bachelor's degree


* 5+ years of experience in a customer-facing technical role, such as solutions architecture, sales engineering, developer relations, or technical consulting


* 3+ years of experience leading technical workshops with platform engineers, machine learning or artificial intelligence teams, or enterprise architecture stakeholders


* Hands-on experience with AI capabilities for coding (e.g.

Claude Code, Codex or Cursor) and deep understanding of the AI landscape


* Experience supporting enterprise technical activation, deployment planning, configuration, or go-liv...