System Improvement Specialist, LEAP

Applications Due By August 6th, 2026

Goodwill of Colorado

    Job Description

 Pay: $18/hour 

Schedule:  Monday-Friday, 8 AM – 4:30 PM, some weekends, Holidays and overtime opportunities available.
 

Remote Opportunity: Upon completion of training and Supervisor approval, remote work option may be available.



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* Must reside in the State of Colorado

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This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

 

JOB SUMMARY:

The System Improvement Specialist, LEAP (Colorado Low-income Energy Assistance Program), will work in a temporary position working within LEAP.

The Systems Improvement Specialist will continuously improve LEAP services provided to external clients by Goodwill of Colorado.

Internal audits and quality development will be conducted through administrative service, using a systematic process of monitoring critical performance indicators and executing strategies to improve overall processes and outcomes of services, resulting from LEAP applications received via the following: USPS mailing, email, fax, PEAK, and telephonic applications.

 

ESSENTIAL FUNCTIONS:

LEAP Program Support: 


* The Systems Improvement Specialist will attend the mandatory State LEAP training and continue to develop a thorough working knowledge of LEAP to support the program and other LEAP staff.


* Responsible for processing applications as deemed necessary by the Quality, Contracts and Communications Manager, Quality Lead and Operations Division Supervisors or Manager.


* Extract verification of data from the following data bases; Colorado Benefits Management System (CBMS), Family Support Registry (FSR), Colorado Department of Labor and Employment DOLE, Colorado Department of Motor Vehicles (DMV), Systematic Alien Verification for Entitlements (SAVE), State of Colorado OIT Mainframe State Verification and Exchange System (SVES), Colorado Department of Human Services (CDHS), and automated utility portals as a preliminary step for determining eligibility and processing LEAP applications.


* Explain eligibility criteria to LEAP applicants and agencies, receive applications and review for completeness prior to securing verification to process applications and determining LEAP benefit eligibility.


* Contact vendors, applicants, and other agencies for information, maintaining caseloads and confidentiality of all clients and staff.


* Process all cases within the allotted time frames as required by the State LEAP office, i.e., emergency applications within 18 days and regular applications within 30 days.


* Provide support to the Quality Lead and/or Quality, Communications and Contract Manager with all aspects of the administration of the LEAP program contract.

Continuous Quality Improvement Process: 


* The System Improvement Specialist will be responsible for identifying training ...