Program Support Specialist

The Opportunity The Program Support Specialist plays a key role in ensuring smooth daily operations across logistics, procurement, facilities, office coordination, and basic technical support.

This position is ideal for a hands-on, detail-oriented individual who enjoys solving problems, staying organized, and supporting program success through reliable coordination and assistance.

The specialist will gain practical exposure to program operations, supply chain coordination, facilities management, and foundational technical support while working closely with program leadership in a fast-paced professional environment.

Key Responsibilities (Principal Duties and Accountabilities

*Essential Functions) Logistics & Coordination Manage incoming and outgoing shipments, ensuring accurate tracking, labeling, and documentation.Coordinate with vendors, suppliers, and delivery services to track orders and resolve delays or discrepancies.Support procurement activities by researching vendors, comparing quotes, and assisting with purchase requests.Maintain organized records of orders, deliveries, and asset assignments.

Facilities & Office Operations Conduct routine walkthroughs of office spaces, meeting rooms, and common areas to ensure readiness and functionality.Coordinate Visit Access Requests (VARs) and badge requests to enable access to workspaces for customers and program staff alikeCoordinate with building management or external contractors regarding maintenance, repairs, or access needs.Monitor office supply levels and proactively restock to prevent operational interruptions.Assist with basic office setup or reconfiguration as business needs evolve.

Basic Technical Support Assist with onboarding support, including setup of workstations (laptops, monitors, docking stations, and peripherals).Provide first-level troubleshooting for common hardware and software issues such as printers, Wi-Fi connectivity, and collaboration tools (e.g., Teams, Slack, Zoom).Maintain accurate inventory records for IT assets, peripherals, and software licenses.Escalate technical issues to IT or Program staff when appropriate, providing clear documentation of observed issues and actions taken.Other tasks as assigned.