Service Technical Product Manager - Service Solutions Eng. Treatment Device Focused

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We are seeking an experienced Technical Product Manager to define and drive the product strategy for next-generation serviceability features, persona-based service experiences, and closed-loop service workflow automation for radiation therapy treatment delivery systems.

This role partners closely with in-house product support engineers and cross-functional stakeholders to translate service strategy into product concepts, user needs, workflow definitions, design inputs, acceptance criteria, and traceable serviceability requirements that are embedded into product architecture from the earliest phases of development.Key Responsibilities


* Own the product definition for persona-based service experiences, serviceability capabilities, and closed-loop service workflow automation.


* Author and maintain concept documents, user needs, use cases, acceptance criteria, design inputs, workflow diagrams, and traceability artifacts aligned with medical-device design-control practices.


* Translate service strategy and SME input into implementable design inputs and measurable product capabilities.


* Define workflow stories and use cases for fault detection, remote triage, guided diagnostics, repair execution, automated tuning, verification, documentation, and service learning feedback loops.


* Lead cross-functional design workshops with engineering, product support, UX, data science, cloud/platform, cybersecurity, quality, regulatory, commercial, education, and field service teams.


* Partner with R&D, systems engineering, and service-function leaders to embed serviceability into product architecture early in development.


* Collaborate with UX and field-service SMEs to design workflow-integrated experiences across console, mobile, remote-support, and back-office service systems.


* Ensure alignment with broader service, access, data, commercial operations, installation, and education strategies.


* Support implementation, validation, issue review, impact ranking, and prioritization of service features across the product-development lifecycle.

Key Deliverables


* Concept documents, Structured user needs, and design requirements for a new persona-based service experience, and closed-loop service workflow automation


* Detailed use cases and operational workflows with complementary productivity statements


* Design input documentation aligned to quality standards


* Traceability artifacts linking user needs to system requirements


* Serviceability requirements integrated into product definitions


* KPI factors and value models...