Staff Desktop Support Administrator

What you’ll do as a Staff Desktop Support Administrator


*
+ Provide desktop support and technical assistance to end users on a variety of issues.
+ Take ownership managing and supporting a small Windows server environment.
+ Support and maintain a VMware vSphere and vCenter environment.
+ Independently identify, research, and resolve technical problems.
+ Troubleshoot PC hardware and software issues.
+ Set up and maintain user accounts.
+ Manage file, print, and license servers.
+ Administer and monitor data backups.
+ Monitor and apply security patches and updates in a timely manner.
+ Document and maintain IT related procedures.
+ Maintain inventory and licensing records for hardware and software acquisitions.

Staff Desktop Support Administrator Requirements


*
+ Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 11, Server 2022/2025 on a Windows network, including printers and other peripherals.

(Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
+ Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
+ Microsoft Active Directory administration experience
+ Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
+ Ability to obtain a security clearance, which includes US citizenship.
+ Must be customer service focused and have excellent time management skills.
+ Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
+ Requires ability to:
o Communicate effectively (both verbal and written),
o Work collaboratively with team members, and on an individual basis

Staff Desktop Support Administrator Preferences


* Experience with Ubuntu, Red Hat, or other Linux operating systems


* Experience with Windows Server 2022 and above


* Experience with Microsoft 365 office applications


* Experience with Veeam backup software


* Knowledge of Cisco VoIP phone administration


* Experience with VMWare vSphere virtualization and administration


* MCSE, A+, Net+, Security+, Linux+, LPIC, RHCSA certifications


* Antivirus and WSUS


* DoD experience


* Understanding of IT security best practices


*

Education


* Bachelor’s degree in MIS, CS, or other IT-related field or equivalent experience

 

Applied Research Associates, Inc.

is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical science...