Assistant Manager Front Office

About Us

Welcome to the height of luxury, where heritage wonder and contemporary flair collide.

Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge. 

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons.

With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits. 

As out team continues to grow, we invite you to join is Assistant Manager - Front Office.
 

Your day to day- Inspire Incredible

Your presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel.

You will role model, mentor and lead the Front Office team to deliver on our Inspire Incredible service culture!

As part of our talented Front office Assistant Manager team, you will be


* Creating the perfect working environment for your team to thrive and driving collaboration between departments


* Inspire your front office team to deliver on our luxury Forbes service standards and exceptional Guest Experience scores 


* Drive to achieve our teams goals for Guest Recognition, Guest Loyalty enrollments and 


* Providing guests with all the information they need to enjoy a truly memorable experience


* Manage day-to-day front office operational needs, plan and assign work and establish performance and development goals for the team


* Provide mentoring, coaching and regular feedback to improve team member performance


* Having authentic conversations with guests to resolve issues, queries or concerns


* Being first point of contact for any critical emergency situations
 

What we need from you


* 1+ years’ experience in Front Office operations, including demonstrated experience in a leadership capacity at team leader or supervisor or management level


* Exceptional service standards and ability to lead within a VIP environment


* Ability to deal with a variety of guest enquiries, be the point of contact for escalated issues and problem to ensure guest satisfaction


* Qualifications in Hotel Management and/or related field would be advantageous


* Excellent communication skills, bilingual or multilingual language skills are advantageous


* Strong organisational, written & communication skills, with strong attention to detail


* Full unrestricted Australian working rights are required for this role.
 

What we offer

We are proud that several previous Assistant Managers have been promoted into HOD roles across IHG hotels here in Sydney, Interstate and overseas, so not only will you be rewarded with a competitive salary, you will also be rewarded with a rang...