Front Desk Representative (Full-Time, Seasonal) - Winter 26/27

SUMMARY Be the welcoming face of our resort! As a Front Desk Agent, you will greet lodging guests, assist with check-ins and check-outs, and help ensure every guest has an exceptional experience.

This role requires strong customer service skills, comfort with computers, and the ability to multitask in a fast-paced hospitality environment.

key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES including the following.

Other duties may be assigned.

Welcome guests and efficiently check them in and out using lodging management software.Create and manage walk-in reservations and assist guests with booking lodging when availability allows.Perform daily in-house guest audits and reporting tasks.Answer incoming phone calls, provide information, and direct calls appropriately as the resort operator.Provide exceptional customer service by assisting guests, resolving concerns, or escalating issues to a supervisor when necessary.Maintain knowledge of resort activities, services, and operations to effectively assist guests.Sell resort products and services, including lift tickets, resort activities, sundry items, and room upgrades when available.Process retail purchases and activity sales accurately using the resorts point-of-sale systems.Accurately process and balance monetary transactions and explain guest folios or receipts when needed.Work collaboratively with other resort departments to ensure a seamless guest experience.Maintain a clean and organized front desk, retail area, and lobby space.Maintain flexibility with scheduling, including weekends, holidays, day/evening shifts, and possible overnight coverage.Perform other duties as assigned by supervisors.

RESPONSIBILITIES TO SAFETY: Protect the safety of self, workers, and Grand Targhee Resort guests.Report any potentially harmful equipment or situations to the immediate supervisor without delay.Report safety-related accidents and incidents at once to immediate supervisor.Follow all company and department safety policies and procedures as outlined in the Resorts Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.Operate equipment safely so that it will not lead to injury to yourself or others.Drive in accordance with the law and Grand Targhee Resort policies.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

WORK SCHEDULE This position requires flexibility, including morning and evening shifts, weekends, and holidays.

Team members must be able to work 45 shifts per week depending on business levels.

Due to the nature of the recreation industry, we are in operation seven days a week.

This includes weekends and holidays and there is no guarantee of hours.

Flexible working hours may be required based on the business levels.

EDUCATION and/or EXPERIENCE High school diploma or equivalent required.

Previous guest service or hospitality experience p...