Manager, Vendor Onboarding, Shared Services

Job ID: 526157

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.

Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Job Summary
The Manager, Vendor Onboarding is responsible for leading the end-to-end business partner setup process, ensuring a seamless, efficient, and customer-focused onboarding experience for vendors and internal stakeholders.

This role oversees the collection and validation of required documentation, ensuring all onboarding requirements are completed accurately, timely, and in compliance with company standards.

The Manager provides leadership and direction to the team, establishes clear processes and service expectations, and drives continuous improvement across the onboarding lifecycle.

This position plays a critical role in maintaining data integrity, strengthening compliance, and delivering a consistent, high-quality service experience while scaling operations to support business growth.

What Shared Services Does
A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality.

By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency.

SSC's primary functions include:
• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships.

Manages the Travel and Expense program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities
• Lead, coach, and develop a high-performing team, including hiring, onboarding, performance management, and career development
• Foster a customer-focused culture that emphasizes responsiveness, accuracy, and professionalism in all interactions
• Oversee end-to-end onboarding operations, ensuring timely completion of requests and adherence to service level expectations
• Allocate and manage team workload, capacity, and priorities to meet business demand and optimize productivity
• Monitor service performance and quality, identifying trends, root causes, and opportunities to improve the customer experience
• Develop, implement, and continuously refine standardized onboarding processes, policies, and procedures to drive consistency and scalability
• Identify inefficiencies and lead process improvement initiatives that enhance cycle times, reduce errors, and strea...