(Remote) Manager, Account Follow-Up Services

MEDHOST, a division of Harris; is seeking a Manager, Account Follow-Up Services who is experienced, strategic, and able to lead the team.

 

Are you a leader who loves improving financial health and building great client relationships? In this key role, you'll help us make our revenue cycle better, keep clients happy, and create new strategies that help our company succeed.

 

This job is more than just follow-up; it's about smart account management, improving how we work, and helping a team do its best.

If you enjoy a fast-paced environment, think analytically, and always look for ways to improve, we invite you to make a real difference with us.

 

This remote role welcomes candidates anywhere in the US.

This role requires the successful candidate to be able to travel to our Tennessee office on occasion.

 

Salary:

70K - 90K

 

 

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.

The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

 

What your impact will be:

Lead Your Team


* Guide and develop a high-performing team.

You'll set clear goals, review performance, ensure accountability, and build a culture of quality and ownership across all teams, including remote ones.

 

Improve Processes


* Create and refine smart ways to manage client accounts and collect revenue more effectively.

You'll standardize revenue cycle processes, find risks or areas for improvement, look for automation chances, and manage several projects at once.

 

Analyze Performance


* Use data to track key results, spot trends, and share clear reports and advice with senior leaders and clients.

You'll work to improve metrics like denial rates, AR days, aging percentages, and cash collections, and find the root cause of issues to fix them.

 

Manage Clients & Partners


* Be the main contact for clients and a trusted advisor.

You'll build strong ties with sales, finance, client services, executives, and clinical teams.

You'll solve complex account problems, handle escalations, resolve conflicts, and ensure clients are happy while meeting service agreements and performance goals.

 

Ensure Compliance


* Make sure we always follow company rules, industry regulations, and best practices to protect our operations and client trust.

This includes a strong understanding of healthcare compliance (like HIPAA, CMS, and payer rules).

 

Stay Current


* Keep up with industry trends, new rules, and technology to keep us competitive and help guide our decisions.

 

Travel


* You migh...