Offer Quality Leader

Join our dynamic team as a Business Offer Quality Leader and be at the forefront of driving excellence in project management and quality assurance.

Help shape the future of our products while ensuring customer satisfaction through innovative quality management approaches.

The Offer Quality Leader (OQL) is the quality, reliability, and Circularity owner for a specific offer or platform.
OQLs ensure design requirements compliance, manufacturing stability, regulatory compliance, field reliability, and customer satisfaction throughout the product lifecycle.

This role interfaces across engineering, manufacturing, marketing, procurement, supply chain, labs, and front-office teams to ensure seamless quality execution.

What will you do:

Offer-Level Quality Strategy

Define and execute the Offer Quality Roadmap, quality targets, and Customer Satisfaction strategy.

Ensure quality and reference process deployment across marketing, design, industrialization, manufacturing, and services.

Provide quality key inputs to engineering and product teams during new releases or updates.

Product Surveillance, Reliability & Compliance

Lead product surveillance plans, field performance monitoring, and early detection of reliability shifts.

Own UL certification reviews, regulatory pre-audits, and audit closures.

Ensure design changes are validated with robust testing, DfSR checkpoints, and reliability review cycles.

Issue Resolution & Customer Support

Lead structured problem solving (8D, FMEA, FTA, 5 Whys) across engineering, plants, and supply chain.

Manage customer escalations with speed, transparency, and resolution focus.

Make decisions on stop shipment, derogations, and containment actions when needed.

VOC Integration & Field Insights

Conduct customer visits, capture market expectations, and collect field test insights.

Translate VOC, returns analysis, PQI data, and customer feedback into improvement actions and backlog requirements.

Represent Quality in Board of Change and Offer Safety Committees.

Manufacturing Quality & Plant Coordination

Align with plant quality teams to ensure stable, high-quality manufacturing processes.

Drive improvements in yield, scrap, rework, escapes, and supplier-driven issues.

Ensure prevention actions are embedded in manufacturing and supply chain processes.

Circularity & Sustainability at Offer-Level

Own offer-level circularity: rework reduction, scrap minimization, reuse loops, recertification, waste elimination.

Support lifecycle extension, repairability, and eco-design integration.

Track CO₂ and circularity indicators and ensure environmental improvements are prioritized.

Success Indicators


* Offer Quality PPM, warranty, severity reduction & customer satisfaction.


* Reliability improvements and early-warning signal stability.


* UL/regulatory compliance consistency and audit outcomes.


* Scrap, rework, and circularity KPI improvement.


* Speed and quality of issue closure

Key Int...