Guest Services Ambassador

We are actively recruiting for the following Ambassador roles: Ambassador, ZooLights Ambassador, Membership Ambassador, Schools Greeter Ambassador.

This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.

Management reserves the right to modify this job description at any time and to assign additional or different responsibilities as business needs evolve, such as in response to staffing changes, operational demands, emergencies, or technological developments.

Essential Duties of All Roles: Provide excellent guest service to zoo guests and employees by maintaining a WILD (friendly, helpful, positive and professional) working attitude, appearance, and assist in creating value for each individual guest and member.Maintain exceptional standards for guest service, cleanliness, and physical appearance within all locations of the zoo.Communicate clearly with guests and staff over phone, radio, or in person.Receive and respond to guest inquiries and complaints, problem-solving in a friendly, helpful, positive, and professional manner.Communicate any safety or operational concerns to the supervisor in a timely manner.Monitor the public ensuring the safety of guests and animals, including looking for prohibited items, assisting with crowd control, and communicating with Phoenix Zoo Park Rangers regarding situational concerns.Serve as a liaison between the Guest Services department and all other departments in the zoo.

Ambassador: Guest Services Ambassadors provide front line guest service while creating a positive experience that connects our guests with the natural world.

They must be able to make a good first impression on our guests.

Technology and guest service experience is a plus! Guest Services responsibilities include selling general admission tickets, validating tickets, stroller and wheelchair rentals, assisting school group entry, and providing general zoo information.

Other responsibilities include selling admission tickets for and the operation of Zoo retail venues including Lakeside Carousel, Camel rides, Stingray Bay, Safari Cruiser, ScooterPals!, Smores Host and other seasonal experiences as needed.

Required Availability: Availability to work nights, weekends (one full weekend day or half days on each), holidays and school breaks.Availability to work a minimum of 26 hours per week.Availability to work a minimum of 3 days per week.

Duration of Employment: September through May/beginning of June.

Start date varies.

Essential Duties: Welcome and provide directional information to guests and members by responding to their inquiries and requests with current and accurate information.Operate computers and registers to sell admission and Zoo retail venue tickets.Scan and track tickets, issue and check for wristbands, and group tally counts at points of entry to Zoo and Zoo retail venues.Perform all duties related to the rental of equipment, including operat...