Store Director / Directeur(trice) de magasin - Montréal

Reporting to the Commercial Retail Director of Hermès Canada Inc, the Montreal Store Director is responsible for the overall management and performance of our boutique in Montreal.

This responsibility includes sales, customer service, client development, human resources, operations, merchandising and buying.

The Store Director is accountable for the achievement of business objectives, customer satisfaction, operating, inventory and merchandising excellence, employee development and compliance with internal and external policies.

Scope of Responsibilities

Customer Service & Sales


* Drive sales to meet/exceed sales budgets, establish and execute plans to ensure achievement of goals


* Lead by example on the sales floor, fostering a culture of high-level service, clienteling, and brand ambassadorship in all areas of the store including After Sales Service.


* Coach, train, and motivate the team to ensure product expertise and exceptional customer service, including after-sales support.


* Conduct/supervise monthly touch base sales associate coaching process


* Identify opportunities and assist sales associates in strengthening client relationships


* Oversee management team and ensure that they are well informed, trained and aligned in approach


* Understand key drivers and business levers and provide thoughtful and timely analyses to drive results


* Ensure employees are provided with regular product knowledge to enhance and ensure cross-selling across categories


* Act as an Hermès ambassador to develop community connections and expand the client base, while building loyalty and exceeding customer expectations.

Leadership & Talent Development


* Drive talent management, with the support of Human Resources, by recruiting and onboarding qualified employees, while fostering retention through the development of individual growth potential and career mapping


* Enhance customer service excellence by regularly auditing, coaching, and setting performance goals for employees, identifying development needs, and implementing targeted training with follow-up to ensure skill application


* Provide regular feedback, both formal and informal, to all store employees


* Drive results by fostering a positive, informed, and motivating store environment, using proactive communication and expert people management to engage the team with Hermès' company goals

Operations


* Manage inventory for qualitative and quantitative success respecting company guidelines


* Ensure compliance with all operating policies and procedures


* Provide monthly qualitative and quantitative business reports with thoughtful analyses and recommendations


* Analyze business and prepare accordingly for purchasing within the subsidiary buying guidelines and strategy


* Ensure accurate completion of designated department and cycle counts


* Lead preparation and execution of semi-annual inventory counts


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