Telematics Field Technician- Salt Lake City, UT

Job ID: 527278

Jack B.

Parson Companies, is a CRH Company.

Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.

We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.

We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

This position will implement and manage OMG's Telematics initiative for Jack B Parson and Staker Parson Co.

North and South.

The goal is to provide support to our drivers and dispatchers with the hardware and software essential for their day to day responsibilities.

This includes managing inventory, training new drivers, coordinating software updates, and managing reporting capabilities for operations staff.

This role will interact with several lines of business to ensure our drivers have the hardware support needed, and to ensure our staff have assistance for troubleshooting and coordinating updates for existing software, as well as a point of contact for rolling out new software.

Key Responsibilities (Essential Duties and Functions)

Onboard New Staff



* Drivers will need application setup, equipment ordered, and training


* Operations center and back office staff will need application setup and training

Liaison between vendors, OMG IT, users, and other OMG site champions



* Troubleshoot software, coordinate solutions with OMG IT or vendor, keep staff updated of progress


* Notify users of any updates or maintenance that may affect their day to day processes


* Monitor usage of products, offer suggestions to improve utilization, and keep upper management informed if corrective action needs to be taken


* Act as a single point of contact for Staker Parson


* Provide feedback to OMG IT and interested parties concerning Staker Parson's development needs, wants, and pitfalls.


* Oversee invoices to confirm charges are appropriate and are getting paid.


* Send HOS violation reports to managers

Hardware Maintenance



* Conduct regular hardware check-ins to maintain a positive relationship with drivers and to identify poor care trends that should be addressed


* Track inventory & order parts when necessary


* Check for non-reporting trucks; notify managers and shop to determine level of action needed


* Maintain organization of equipment distribution

Software Maintenance



* Coordinate Updates


* Oversee usage and accuracy of software


* Continue to learn and utilize the full functionality of the programs, as well as support process improvements in coordination with software capabilities


* Provide suggestions for development and improvements to the programs

Workplace Requirements



* Must be willing to travel to the field to assist drivers as needed, and work away from home when required.


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