Service Delivery Fulfillment Specialist l

Job Description:

Job Description

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist! You will be responsible for managing new orders, entering customer data, scheduling installations, and making sure our customers are happy with the installation and products when the install has been completed.

What you will do to contribute to the company's success


* Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.


* Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.


* Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.


* Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.


* Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.


* Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.


* Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications


* High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.


* Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.


* Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).


* Intermediate skill in essential software applications, including Outlook, Excel, and Word required.


* Strong customer service skills with emphasis on phones and data entry required.


* High level of accountability and detail orientation required.


* Knowledgeable in Salesforce.com and Single View preferred.


* Understanding of ROI and beginner knowledge of port process preferred.

Core Competencies


* Committed: Values each and every customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the wa...