Sr. Director of Networking, Customer Experience Business Ops & Transformation

Sr.

Director of Networking, Customer Experience Business Ops & Transformation

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

The Business Operations and Transformation Leader sits at the center of HPE Networking Global Customer Experience's next chapter, partnering with the SVP of Networking Customer Experience to turn enterprise priorities into a clear operating agenda, accelerate transformation, and create the discipline needed to deliver lasting business impact.

This leader oversees critical business objectives, transformation initiatives, operational excellence, Management of Change, and employee experience programs that improve customer outcomes, team member engagement, organizational effectiveness, and business performance.

By simplifying processes, removing execution barriers, and strengthening cross-functional alignment, the role helps GCX scale effectively and deliver stronger outcomes for customers, team members, and the business.

Key Responsibilities


* Partner with the Customer Experience leadership team to define and execute long-term business strategies and transformation roadmaps aligned to Networking priorities.


* Drive strategic planning, annual operating plans, multi-year business plans, investment prioritization, operating rhythms, and executive governance across the organization.


* Lead team member experience programs and Management of Change efforts that strengthen engagement, commitment, adoption, and workforce readiness through periods of business, organizational, and technology transformation.


* Develop data-driven business cases, financial models, and performance analyses to support executive decision making and maximize business value.


* Lead complex cross-functional initiatives across multiple business units and stakeholder groups that improve revenue growth, customer retention, operational efficiency, profitability, and service delivery performance.


* Own executive-level governance, including business reviews, strategic initiative tracking, risk management, and executive action planning.


* Advise senior executives on competitive insights, risk assessments, investment tradeoffs, and business performance action...